Accessibilitiy for Ontarians with Disabilities Act
In June 2005, Accessibility for Ontarians with Disabilities Act 2005 (AODA) was encated into law. The AODA is more comprehensive and prescriptive than the Ontarians with Disabilities Act from 2001 and applies to the public sector as well as private and non-profit organizations. The AODA requires the development of accessibility standards, compliance deadlines, and administrative penalties for non-compliance.
The fundamental purpose of the AODA is to ensure that Ontario is accessible by 2025. Ontario is the first and only Canadian jurisdiction to regulate accessibility standards.
Standards Development Committees were established in the following areas:
- Customer Service
- Information and Communications
- Built Environment
Each of these standards have established implementation targets and compliance requirements for obligated organizations.
The AODA requires accessibility of goods, services, facilities, accommodations, employment as well as information and communications.
North Middlesex supports the spirit and goals of the AODA to make the Province of Ontario accessible by 2025. The Municipality is striving to become more accessible and inclusive to people with disabilities by ensuring accessibility is a reality throughout all facilities and business operations. Ensuring accessibility is integrated into all Municipal initiatives, business practices, boards, committees, departments and divisions.
This multi-year accessibility plan is prepared jointly between the County of Middlesex and participating municipalities in Middlesex County.
Accessibility for Customers
The Municipality of North Middlesex adopted Policy and Procedures for Accessibility Standards for Customer Service in 2013. This document guides the municipality and its staff in delivering services, and is required training for employees assisting the public.
- 2013 Access Plan 2013-2015
- 2012 Middlesex Joint Accessibility Plan
- Customer Feedback Process
- Emergency Preparedness Guide
- Customer Service Policy
- Guide to Accessibility
Any disruption in service at a municipal facility will be posted at the affected facility, under the Service Disruptions and on the News & Public Notices page of this website.
Request Documents in an Alternate Format
If you require any document in an alternate format, please contact the Municipal Office or you can fill out the Customer Feedback Process.
- Ministry of Community and Social Services
- Serve-Ability: Transforming Ontario’s Customer Service (Web-Based Training)
Accessibility for Employees
The Municipality is committed to an inclusive work place in all aspects of employment activities, including recruitment, selection, orientation, working conditions, career development/ advancement and performance management.
As an employer, the Municipality strives to ensure that current and potential employees with disabilities are accommodated so they may fully participate in all aspects of recruitment and employment.
Accessibility for Web Users
The Municipality of North Middlesex will strive to ensure that its official municipal website and web content conform to the Accessibility for Ontarians with Disabilities Act (AODA), 2005, which calls for accessibility levels according to the World Wide Consortium Web Content Accessibility Guidelines (WCAG)2.0, Level A, at a minimum. To illustrate the municipality’s commitment to a high level of website accessibility as quickly as possible, the website conform to the WCAG 2.0 Level AA well ahead of the January 1, 2021, date required by AODA regulations. Except where meeting this requirement is not practicable, this conformity applies to the websites, web content and web-based applications that are controlled directly or through a contractual relationship that allows for the modification of the product and web content.
Every effort will be made to make the document available and AODA-compliant. If a document provided on the website contains elements that are inaccessible, an alternative method will be provided. In this event, please contact the Municipality of North Middlesex via the Customer Feedback Process.
(edited on June 23/2015)